Refund Policy

This Refund Policy applies to paid services purchased through love-temptation.com (the “Platform”).

The Platform is jointly operated by:

LT LINE LTD
Company number: 17370816
Registered office: 1 Giltspur Street, Farringdon, London, United Kingdom, EC1A 9DD

and

WORLDWIDE BRIDES LLP
Registration number: SO306573
Registered office: Granton Crescent, Edinburgh, EH5 1BN, United Kingdom

together referred to as the “Operators”, “we”, “us” or “our”.

For refund, payment or service-related complaints:

info@love-temptation.com

1. General

We review refund requests and service complaints individually based on the circumstances of the transaction, the service provided, available evidence and applicable law.

Nothing in this Policy limits any consumer or payment rights that cannot lawfully be excluded.

2. How to Request a Refund or Submit a Complaint

Please contact:

info@love-temptation.com

Where possible, include:

• your registered email address;
• transaction date;
• transaction amount;
• payment or transaction reference;
• profile name or ID where relevant;
• description of the issue;
• screenshots or other supporting information where useful.

We may request additional information where reasonably necessary to investigate the matter.

3. Unused Credits

Purchased credits that have not been used may be considered for refund depending on:

• the circumstances of the purchase;
• applicable consumer law;
• payment-provider requirements;
• whether the credits have already been partly or fully consumed.

Credits already used for services that were properly delivered are generally not refundable solely because the Customer later changes their mind.

4. Consumed Services

Where a paid service has already been delivered, a refund may be declined unless there is a justified reason such as:

• incorrect credit deduction;
• verified technical failure;
• non-delivery of the service;
• duplicate charge;
• unauthorised transaction;
• substantiated fraud or material misrepresentation;
• another circumstance where a refund is required by applicable law.

The fact that another user later decides not to continue communication, meet in person or pursue a relationship does not by itself create a right to a refund.

5. Incorrect Credit Deductions

If you believe credits were deducted incorrectly, please contact Customer Support.

We may review:

• account history;
• service usage;
• technical records;
• relevant transaction data.

Where an incorrect deduction is confirmed, we may:

• restore the relevant credits;
• adjust the account;
• approve a refund where appropriate.

6. Technical Problems

Where a verified technical issue prevented the proper delivery of a paid service, an appropriate remedy may include:

• credit restoration;
• replacement service;
• partial refund;
• full refund;
• another reasonable account adjustment.

7. Duplicate or Incorrect Charges

Where a Customer is charged more than once for the same intended transaction, or an incorrect amount is charged because of a verified payment error, the affected transaction may be corrected or refunded.

8. Unauthorised Transactions

If you believe a transaction was made without your authorisation, please contact Customer Support promptly.

We may request information necessary to investigate the transaction and may cooperate with:

• payment processors;
• acquiring banks;
• issuing banks;
• card networks;
• other relevant payment providers.

Nothing in this Policy restricts lawful rights relating to genuinely unauthorised transactions.

9. Profile Authenticity Complaints

If you have a credible concern about the authenticity of another user’s profile, please contact Customer Support.

The Operators may investigate by reviewing:

• identity-verification records;
• photographs and videos;
• relevant account activity;
• information provided by the relevant Partner;
• additional verification materials;
• live or recorded video verification where appropriate;
• relevant communications where permitted and reasonably necessary.

A profile may be temporarily restricted while a serious authenticity complaint is investigated.

Where material fraud or misrepresentation is established, appropriate action may include:

• profile suspension or removal;
• credit adjustment;
• refund consideration;
• action in relation to the responsible Partner.

10. Fraud and Scam Complaints

Where suspected fraud or scam activity is reported, we may review:

• profile-verification information;
• account activity;
• relevant communications;
• payment records;
• gift activity;
• Partner information;
• other relevant evidence.

Where fraud is substantiated, the Operators may take appropriate corrective action, including refund consideration where justified.

11. Gifts and Flowers

Physical gifts and flowers are generally fulfilled locally by the Partner responsible for the recipient’s profile.

If a gift cannot be delivered, an appropriate remedy may include:

• an equivalent substitute;
• credit adjustment;
• partial or full refund;
• another reasonable solution.

If the Customer accepts a reasonable substitute and it is successfully delivered, the order will ordinarily be treated as fulfilled.

12. Gift Delivery Evidence

Partners are required to provide evidence of delivery.

This may include:

• a photograph of the recipient holding the delivered gift;
• purchase receipt where required;
• other fulfilment evidence.

Where delivery is disputed, the Operators may review the available delivery evidence before deciding whether a refund or other remedy is appropriate.

13. No Cash Exchange for Gifts

Gift orders are intended for physical delivery.

A gift may not be converted into cash for the recipient or Partner.

The gift service must not be used as a disguised money-transfer mechanism.

14. Investigation of Refund Requests and Complaints

When reviewing a refund request or complaint, the Operators may consider relevant information including:

• transaction records;
• credit history;
• technical records;
• service usage;
• profile-verification materials;
• relevant communications where permitted;
• Partner information;
• complaint history;
• gift-delivery evidence.

The scope of the review will depend on the nature of the issue.

15. Possible Outcomes

Depending on the circumstances, the Operators may provide:

• full refund;
• partial refund;
• credit restoration;
• account adjustment;
• replacement service;
• substitute gift;
• profile restriction;
• Partner-related action;
• no refund where the request is not substantiated;
• another reasonable corrective measure.

Each case is reviewed individually.

16. Refund Method

Where a monetary refund is approved, it will normally be returned to the original payment method used for the transaction.

The time required for the refund to appear may depend on:

• the payment provider;
• card issuer;
• acquiring bank;
• banking network.

These processing times may be outside the Operators’ direct control.

17. Chargebacks and Payment Disputes

If you believe that a transaction is incorrect, unauthorised or that a paid service was not properly provided, you may contact Customer Support so that the matter can be investigated.

Nothing in this Policy restricts any lawful right you may have to initiate a chargeback or payment dispute through your bank, card issuer or payment provider.

Where a chargeback or payment dispute is initiated, the relevant Operator may provide information reasonably necessary to investigate or respond to the dispute, including:

• transaction information;
• authentication information;
• account activity;
• credit usage;
• service records;
• relevant communications;
• gift-delivery evidence where applicable.

A Customer’s lawful exercise of chargeback rights will not be characterised as dishonest, deceitful or fraudulent solely because the Customer did not first contact Customer Support.

18. Fraudulent or Abusive Refund Requests

We may decline a refund request where there is reasonable and documented evidence that the request itself is fraudulent or abusive.

This does not restrict legitimate refund, chargeback or consumer-protection rights.

19. Account Closure

Closing an account does not automatically create a right to a refund for:

• services already delivered;
• credits already consumed;
• completed gift orders.

Unused purchased credits may still be considered under this Policy and applicable law.

20. Statutory Rights

Nothing in this Refund Policy excludes, restricts or overrides rights that cannot lawfully be excluded under applicable consumer or payment law.

21. Contact

For refund, payment or service-related complaints:

Email: info@love-temptation.com

LT LINE LTD
Company number: 17370816
1 Giltspur Street, Farringdon
London, EC1A 9DD
United Kingdom

WORLDWIDE BRIDES LLP
Registration number: SO306573
Granton Crescent
Edinburgh, EH5 1BN
United Kingdom